Township Town Pass Missing? What to Check

A friend having Town Pass or another event does not guarantee that it is available in your town. Playrix says some events are offered to only part of the player base at a time, and availability can depend on level or region. Playrix: Events

First, identify which problem you have: the event is absent, a previous pass has ended, or a purchase has not arrived.

The event is not there

Check your town level. Playrix lists Town Pass as available from level 7, but meeting that threshold does not guarantee access to every event currently offered elsewhere.

If the pass is visible, open its menu and check the timer. If it is completely absent, ask support about availability for your account rather than buying a different offer to try to unlock it. Include the event's name, your town level and when you noticed it was missing. Playrix: Town Pass

Your previous pass ended and the barn is full

The pass's extra barn space lasts only for its event. When it expires, capacity returns to normal, but the items already stored stay in the barn. You may therefore be over capacity and unable to add more goods.

Fill orders with stored goods or sell items you no longer need until there is room again. A permanent barn upgrade is separate from the temporary pass bonus. Playrix: My barn is full

If a current pass is active but the capacity seems wrong, check the barn perk shown in that offer. Send support the offer and barn screens if the displayed benefit does not match your capacity.

You paid, but the purchase is missing

Check your store purchase history for the completed transaction, then contact Playrix. Include:

• The pass or bundle name and what is missing.
• The purchase time.
• The receipt or purchase-history screenshot showing the date, bundle, price and transaction number.

Playrix does not accept a bank statement or payment-alert text as a substitute for the purchase receipt. Playrix: Purchase not received

Contact support on iOS or Android

Open Settings → Help and Support, choose an article, answer No to “Was this helpful?”, then choose Contact Us. Describe the problem and select the matching category. If the game will not load, use the chat on the Township support website.